Care Team Health Coach

Summary

Join 9amHealth, a Virtual Cardiometabolic Care company, and make a real difference in the lives of patients with chronic conditions like diabetes and obesity. As a Health Coach, you will provide comprehensive coaching, education, and support through various communication channels. You will collaborate with a multidisciplinary team to ensure patient success, track progress, and adjust care plans as needed. This role requires a relevant certification, extensive experience in chronic disease management, and proficiency in using telehealth platforms. 9amHealth offers a collaborative and supportive environment, competitive compensation, and benefits including health, vision, and dental plans, and paid time off.

Requirements

• An active health coaching certification or relevant certification (e.g., NBHWC, Wellcoaches, Duke Integrative, Diabetes Prevention Program (DPP) Lifestyle Coach certification, Certified Diabetes Care and Education Specialist (CDCES), or Board Certified-Advanced Diabetes Management (BC-ADM)
• Strong knowledge of and experience working with people who live with chronic cardiometabolic conditions, specifically diabetes, hypertension, hyperlipidemia, and obesity
• Minimum 5 years of experience in direct client care, preferably in a clinical setting or via telehealth, with a focus on chronic disease management support
• Experience using an EMR and other health coaching platforms
• Demonstrated ability to build strong, trusting relationships with patients through compassionate, tailored communication
• Experience working as part of an interdisciplinary team, with demonstrated ability to collaborate closely with physicians, patient care advocates, and other healthcare professionals
• Experience providing care through virtual platforms (chat, phone, video), with comfort using digital health tools and patient management systems
• A quiet, dedicated workspace free from distractions to ensure patient privacy and maintain confidentiality
• Reliable high-speed internet connection to support phone, video, and messaging communications without interruption

Responsibilities

• Provide comprehensive diabetes, hypertension, hyperlipidemia and weight loss coaching, education, and support for patients through chat, phone, and video calls following internal protocols
• Create thorough consults aligned with internal protocols for 9amHealth physicians
• Collaborate with RDs, PharmDs, and Patient Care Advocates to ensure patient success
• Support members in executing nutrition and lifestyle plans created by 9amHealth RDs for patients based on their medical conditions, goals, and preferences, ensuring they align with evidence-based guidelines for managing diabetes, hypertension, hyperlipidemia, and obesity
• Track patient progress through regular check-ins, assess the effectiveness of interventions and refer members to RDs, PharmDs, and providers to adjust care plans as needed based on clinical outcomes and patient feedback
• Provide motivational interviewing, coaching, and counseling to support sustainable behavior changes in patients regarding diet, exercise, and stress management
• Utilize patient data and health metrics to inform coaching recommendations, helping patients understand lab results and tracking outcomes like weight, blood pressure, and cholesterol levels
• Maintain accurate and thorough patient documentation, ensuring all care actions, recommendations, and follow-ups are documented according to internal and legal standards

Preferred Qualifications

• Prior work at a digital health company focused on chronic conditions
• Multilingual capabilities, particularly in Spanish, to support diverse patient populations

Benefits

• Competitive compensation and benefits – including health, vision, and dental plans
• 20 vacation days (for full-time employees)