Care Advocate

Summary

Join TailorCare as a Care Advocate and build relationships with members, focusing on proactive, best-practice consultation and quality care improvement. You will be responsible for initial member engagement, program overviews, and coordination with the intake team. As a Care Advocate, you will act as a resource and advocate for members and their caregivers. This role involves coordinating communication with members and other care management staff to ensure consistent care. The position is remote-first, with a hybrid office in Nashville, offering a flexible schedule from Monday to Friday. TailorCare values diversity and inclusion, creating a supportive and collaborative work environment.

Requirements

• Bachelor’s degree or equivalent experience in healthcare
• 3+ years of related experience in a sales, direct marketing or customer service capacity in the healthcare industry
• Proficient computer skills, including Microsoft Word, Excel, Access and Outlook
• Experience working with Medicare populations and basic understanding of Medicare Health Plans
• Knowledge of medical terminology
• Excellent verbal and written skills
• Ability to interact productively with individuals and with multidisciplinary teams
• Excellent organizational and prioritization skills

Responsibilities

• Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
• Conduct outreach to eligible patients and educate them on the value of the program
• Provide a brief, accurate articulation of the patient value proposition
• Demonstrate empathy and effectively engage patients, creating a personalized relationship-based connection built on trust and rapport
• Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, within established time parameters, and in a way that resonates
• Communicate effectively; understand and influence patient initiation and support processes
• Identify innovative strategies to enroll patients into the program
• Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into the program
• Collaborate with providers, clinical staff, and community outreach programs when indicated
• Perform other duties as assigned

Preferred Qualifications

• Previous experience in health coaching, patient support and/or engagement
• Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
• Previous experience with remote/telemedicine care delivery
• Bilingual in English and Spanish language proficiency

Benefits

• Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hub Nashville
• Rich PTO and holiday plans to ensure you have time away to rest and recharge
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility – we love to talk about our pets and families
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1
• We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k