SMU Business Intelligence and Analytics is hiring a
Care Coordination Services Manager

Summary

The job is for a Care Navigation leader at SonderMind, a mental healthcare provider. The role involves optimizing the Care Coordination organization, improving conversion rates, managing a team, and ensuring SLAs and KPIs are met. The ideal candidate has 3-5 years of experience in a Care Coordination function, 2-3 years leading care coordination teams, and proven leadership skills.

Requirements

• 3-5 years experience in a Care Coordination function
• 2-3 years of experience leading care coordination teams at large or growth-stage healthcare companies
• Supported end-to-end processes for converting clients into care using both technology tools and human intervention
• Experience working with Enterprise Partners (e.g. Health Systems, Payors, ec.) to drive conversion and increase access to care
• Proven leadership, project-management and organizational skills
• Experience working in Salesforce and data analytics platforms (e.g. Looker)
• Strong written and verbal communication and ability to influence and facilitate cross-functional projects

Responsibilities

• Support strategic vision for Care Coordination function to drive scale, efficiencies, and higher yield for SonderMind’s D2C, Health Systems, Veterans, Employers, and other Partnerships
• Deliver results related to client intake processes, using both technology tools and human interventions
• Improve conversion rate by ensuring clients are getting into care efficiently across all client sources
• Work closely with Tech & Product leadership to co-develop, build, and implement solutions that scale while helping our prospective clients get connected to care as quickly and efficiently as possible
• Manage, grow, and develop an effective Care Coordination team responsible for all client-facing operations and engagement activities
• Ensure SLAs and KPIs are being met
• Develop and document care navigation handbook, outlining workflows & guidelines
• Collect and action feedback from clients, providers, and partners through surveys and direct conversations
• Support and launch new programs as needed

Preferred Qualifications

Experience in mental healthcare startups

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!