Remote Care Coordinator LPN

Summary

Join Empassion, a rapidly growing healthcare startup, as a part-time Care Coordinator/LPN! This fully remote position involves managing day-to-day functions within our contact center, including patient, provider, and family interaction. You will educate patients, schedule appointments, manage clinical files, and ensure high-quality care delivery. We prioritize asynchronous work but maintain regular team communication via Zoom and Slack. Empassion offers in-depth training and resources for success. The ideal candidate possesses strong healthcare, clinical, and contact center experience, along with excellent communication and multitasking skills. This role offers a chance to make a real difference in the lives of seniors receiving palliative care.

Requirements

• Minimum 3+ years as an LPN
• Minimum 3+ years of reading and updating clinical notes
• Minimum of 1+ years of relevant work experience in a customer service call center
• Able to receive calls from patients, caregivers, and providers
• Bring with you strategic thinking to get the job done
• Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
• Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators
• Strong communication and written skills
• Detailed oriented
• Comfortable working with technology and in a dynamic, startup environment
• Secure Wi-Fi connectivity

Responsibilities

• Help the patient understand the value of palliative care
• Ensure you spend time connecting to the patients in need of the program to the palliative care providers
• Answer questions that patients have about palliative care or the program more broadly
• Confirm patient encounters are documented and triage of patient needs has taken place
• Review follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
• Review and close cases that are completed daily
• Assist your supervisor by balancing your time between clinical triage and patient calls
• Educating patients by phone and scheduling them for palliative appointments
• Working with clinical files to close out palliative visits and enter notes into the systems

Preferred Qualifications

Spanish-speaking

Benefits

• $20 - $22 an hour
• Fully remote position