Medical Assistant

Summary

Join our team as a Part-Time Telemedicine Lab Call Back Medical Assistant! You will primarily conduct laboratory callbacks to patients and serve as the initial point of contact for virtual visits. This role requires excellent communication and computer skills, along with familiarity with medical terminology and EMR software. You will be responsible for patient intake, assessment, and coordinating care. The position is fully remote, offering flexible hours within a 7-day operational schedule. Experience in customer service and medical assisting is preferred.

Requirements

• Familiarity with medical terminology
• Excellent written and verbal communication skills
• Self-driven and able to thrive working in an environment where the patient is in a remote setting
• Superior computer skills
• Familiarity with Electronic Medical Record (EMR) software
• Handle patient information with confidentiality
• 1 or more years of customer service experience
• Proficient in MS Office programs such as Word, Excel and SharePoint
• Demonstrated good judgement, initiative, and patient interaction skills

Responsibilities

• Follow up with ClearChoiceMD and CareWell patients
• Communicate laboratory results to patients
• Conduct all aspects of patient intake: registration, insurance, reason for visit
• Conduct assessment of patient based off reason for virtual visit
• Provide assessment to provider before passing patient off to be seen by the provider
• Coordinate patient care or records with other center locations when necessary
• Instruct and educate patients about their own concerns, discharge paperwork or other questions as appropriate for position
• Provide accurate and timely documentation to staff, insurance carriers and employers
• Maintain patient records for clinical, physician and billing use

Preferred Qualifications

• 1-3 years of Medical Assistant or LPN experience
• 1-3 years of Telemedicine experience
• Some experience with patient intake or medical billing

Benefits

Fully remote