Patient Care Coordinator

Summary

Join Clover Health Home Care as a Patient Care Coordinator (PCC) and become the central communication hub for the entire care team, including patients, caregivers, doctors, and external health professionals. You will advocate for patients, manage communication, and ensure they receive necessary support. Responsibilities include proactive patient outreach, managing care orders in the EMR, collaborating on care plans, assisting the Practice Managers, and occasional field work with the PCP. This role requires at least two years of experience in clinical care coordination or healthcare management, a current LPN certification in New Jersey, BLS certification, fluency in English and Spanish, and a valid New Jersey driver's license. Clover offers competitive hourly rates, performance-based bonuses, 401k matching, comprehensive medical/dental/vision coverage, mental health resources, generous time off, professional development opportunities, and additional perks like reimbursement for office setup expenses and a monthly stipend.

Requirements

• Bring at least two years of experience in clinical care coordination or healthcare management
• Hold a current and valid Licensed Practical Nurse (LPN) certification in the State of New Jersey
• Hold Basic Life Support (BLS) certification
• Be fluent in both English and Spanish, with strong communication skills in speaking and writing
• Have a valid New Jersey driver’s license and access to reliable transportation
• Be comfortable using technology, especially electronic medical records (EMRs)

Responsibilities

• Be the communication hub for the entire care team—whether it’s patients, caregivers, doctors, or external health professionals
• Advocate for patients by managing communication between them and healthcare providers, helping them navigate their care and ensuring they receive the support they need from home health, hospice, social services, and more
• Proactively reach out to patients with scheduled follow-up calls, health check-ins, and care coaching
• Take ownership of care orders, ensuring all tasks are accurately processed in the EMR—from scheduling appointments to managing prescriptions and coordinating home health services
• Collaborate with the care team to create personalized care plans for each patient, ensuring they get the individualized attention and care they deserve
• Be a team player by stepping in to help the Senior and Associate Practice Managers as needed
• Get out into the field with the PCP to assist with basic care functions, and sometimes work independently to engage hard-to-reach patients for important HEDIS measures

Preferred Qualifications

• Have experience working with Athena EMR
• Enjoy working with people from diverse social, ethnic, and cultural backgrounds and are passionate about providing care that meets their unique needs

Benefits

• Competitive hourly rate
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Company holidays
• Access to mental health resources
• Generous time-off policy
• Up to 18 days of vacation per year
• 10 federal holidays including New Year's Day, Juneteenth, and Christmas
• 4 additional paid holidays
• 1 floating holiday
• A Week of Rest (the last week of December)
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents