Care Partner

Summary

Join Thyme Care as a Care Partner and guide cancer patients through their journey. You will be responsible for contacting members via phone, text, video, and email, providing support in connecting with providers and resources, scheduling visits, and conducting health assessments. The role requires strong communication and empathy, along with the ability to navigate complex healthcare systems. Success in this position involves a member-first approach, proactive problem-solving, and comfort with technology and ambiguity. Thyme Care offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous vacation policy. This is a full-time, non-exempt position with a starting pay of $24.03/hour.

Requirements

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course
• Comfort with technology . We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected
• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• You’re completing at least 30 calls with members each day
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction
• Be able to identify and prioritize a member's needs and then know where to go to get them help
• This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments

Responsibilities

• Talk to, navigate, and guide our members who have cancer throughout their journey
• Spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs
• If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them
• Help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards
• Hit your efficient metrics and quality standards
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey
• Be on the lookout to improve the experience, quality, and outcomes of our work with members

Benefits

• Choice of great medical, dental, and vision insurance plans
• Generous vacation policy for full-time employees