Care Solutions Consultant

Summary

Join Honor, a leading home care company, as a Care Solutions Consultant! In this fully remote role, you will be responsible for assessing customer needs and explaining how Home Instead (an Honor company) can provide home care services. You will engage with potential clients via phone, chat, and text, educating them on services and scheduling consultations. This individual contributor position requires meeting sales goals, handling a high volume of calls, and maintaining accurate records. You will work closely with franchise owners and internal teams to ensure seamless client support. The ideal candidate possesses strong communication skills, empathy, and a passion for helping aging adults. Honor offers a competitive salary, benefits, and a remote-friendly work environment.

Requirements

• An understanding of those aging, their needs, and a true passion to provide them with assistance
• A strong ability to actively listen, ask thoughtful questions, and tailor conversations to meet the unique needs of each client
• Demonstrated commitment to building trust, understanding concerns, and guiding customers toward the best solutions with empathy and professionalism
• Experience in a high volume call environment; expect to make 75-90 calls per day
• Excellent verbal and written communication skills, with the ability to connect with people on a personal level
• Ability to explain our services in a compelling way and to ask for customer commitment
• Passion for sales and a commitment to providing exceptional customer service
• A positive attitude, patience, and empathy
• Bachelor’s degree or equivalent experience required
• Some night and weekend hours required
• Remote work experience with the ability to train, learn and work remotely free from distractions
• Remote office requirements: hardwired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required
• Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required

Responsibilities

• Respond promptly to incoming calls, emails, and web inquiries from prospective clients and families
• Act as a trusted advisor to potential clients, understanding their needs and recommending tailored home care solutions
• Meet key team metrics like sales goals, handle time, call quality, and productivity
• Achieve or exceed monthly targets for starts of care
• Consistently meet or exceed individual sales quotas and productivity standards, driving revenue growth for the organization and its franchises
• Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment
• Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling)
• Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget
• Actively listen to clients needs to understand their unique situations and care requirements
• Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience
• Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships
• Focus on use of consultative selling approaches to guide prospective clients through the decision-making process to initiate starts of care
• Actively participate in coaching sessions by reviewing call performance, receiving and applying constructive feedback, and engaging in peer-to-peer coaching
• Regularly assess personal sales approaches, identify areas for growth, and implement suggested improvements to enhance customer experience and conversion rates
• Accurately record client interactions, track sales progress, and manage follow-up activities in the Customer Relationship Management (CRM) system
• Maintain organized records of inquiries, follow-ups, and conversion outcomes
• Stay updated on company services, industry trends, and the specific needs of the aging population
• Provide feedback on sales processes and client interactions to enhance service delivery and improve client conversion rates
• Work closely with franchise owners and internal teams to ensure seamless communication and support for new clients

Preferred Qualifications

• Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus
• Prior experience in the health or homecare industry preferred
• 3+ years of phone based sales experience (both inbound and outbound) preferred

Benefits

• Equity
• 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• A generous time off program
• Mental health benefits
• Wellness program
• Discount program
• Remote work