Senior Solutions Consultant

Summary

Join Contentsquare as a Pre-Sales Solutions Consultant and collaborate with the business development team to pitch solutions to prospective clients. You will be the technical authority on the Contentsquare platform, ensuring clients understand implementation, performance, security, and data analysis. This role demands a commercial focus, translating platform features into client value. You will actively seek opportunities for career growth, leverage your technical expertise to solve problems, and effectively communicate with clients and colleagues. Success requires strong development, analytical, and sales skills, along with a passion for technology and a collaborative spirit. You will also contribute to Contentsquare's positive work culture.

Requirements

• Experience: Minimum 5 years of experience in a presales, solutions consulting, or related customer/business facing technical role within the SaaS industry
• Technical Skills: Proficiency in web and app technologies, including HTML, CSS, JavaScript, and APIs. Proficient in understanding at least the concepts of Apps framework. Familiarity with data analytics and visualisation tools
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Problem-Solving: Proven ability to analyse complex customer requirements and design effective solutions
• Customer Focus: Demonstrated success in building and maintaining strong customer relationships, with a focus on customer satisfaction and success
• Team Player: Collaborative mindset with the ability to work effectively in cross-functional teams

Responsibilities

• Lead Pre-Sales Engagements : Collaborate with sales teams to understand customer requirements and demonstrate Contentsquare's value proposition through tailored presentations, product demos, and proof of concepts
• Technical Expertise : Provide deep technical knowledge and insights about Contentsquare's platform, including integrations, data flows, and analytics capabilities
• Solution Design : Architect and design customized solutions to meet customer needs, leveraging Contentsquare's suite of products
• Customer Advocacy : Act as a trusted advisor to prospects and clients, understanding their business challenges and positioning Contentsquare's solutions effectively
• Collaboration : Work closely with Product, Engineering, and Customer Success teams to ensure smooth handover and implementation of solutions
• Market Insights : Gather and share market and competitive insights to influence product roadmap and strategic sales approaches
• Training and Enablement : Conduct training sessions and workshops for internal teams and partners to enhance their understanding and selling capabilities of Contentsquare's solutions
• Event Participation : Represent Contentsquare at industry events, webinars, and conferences, showcasing thought leadership and technical acumen

Preferred Qualifications

• Domain Knowledge: Strong understanding of Martech space, digital experience analytics, customer journey mapping, and UX and customer journey optimisation
• Product Expertise: Experience with product analytics platforms, experience analytics, or customer experience platforms

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country