Care Specialist

Summary

Join Oscar's Provider Escalations team as a Care Specialist! This remote role, available in select states, offers a competitive hourly rate of $22.00. You'll solve complex issues, support colleagues, and improve workflows using internal tech tools. The position requires customer support/healthcare/tech experience, claims experience, and strong analytical skills. A bachelor's degree is a plus. Enjoy comprehensive benefits including medical, dental, vision, paid time off, 401(k), life and disability insurance, and more.

Requirements

• 1+ years in customer support/healthcare/tech or related field
• 1 + years of claims experience
• 6 + months previous work experience in a fast-paced environment
• 6 + months strong quantitative or analytical skills focused on proactively identifying or solving problems
• 6 + months of provider experience
• High school diploma or GED

Responsibilities

• Use internal tech tools, shadow round tables, and identify themes and gaps as they relate to efficiency and workflow improvement
• Support colleagues’ post-initial training and onboarding by working cross-functionally to solve complex customer or operational issues
• Intake and triage internal questions or escalated situations
• Effectively manage volume-based transactions in adherence to SLAs
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

Bachelor's degree

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements