Outreach Specialist, Care Coordinator Lead

Summary

Join Waymark as the Outreach & Care Coordinator Lead and lead our outreach & care coordinators in the market. Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team. As a leader in a growing organization, you will impact how we design, structure, and implement the CC experience for our employees. This role is mainly remote with some in-person travel required within the market (up to 30%). Waymark offers a competitive salary and benefits package, including medical, vision, dental, life insurance, stock options, paid time off, and parental leave. We are committed to building an inclusive and diverse workplace.

Requirements

• Deep commitment to improving healthcare for underserved populations
• History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles
• A leader with cultural and personal humility
• Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations
• A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting
• Experience with healthcare data and/or Electronic Health Records
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients
• Ability to travel the local area across OH to help establish new teams and support existing teams

Responsibilities

• Provide direct supervision of the day-to-day activities of CCs in the market
• Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables
• Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows
• Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects
• Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs
• Foster PCP partnerships through communications and either in-person or virtual meetings
• Continuously build community partnerships through either in-person or virtual meetings at community events
• Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals
• Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing
• Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team

Preferred Qualifications

• Bachelor’s degree in health administration, health management, public health, business administration, or related field
• Long time resident of the Greater Cleveland area and knowledgeable of MCO and community resources
• Multilingual skills a plus

Benefits

• Medical, vision, dental, basic life insurance, and stock options available for the hired applicant
• Twenty (20) vacation days, accrued over the year
• Eleven (11) paid holidays throughout the calendar year
• Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of 6 months of employment
• Eight (8) weeks of bonding leave for non-birthing parents
• Employees are able to enroll in our 401(k) plan and commuter benefits plan