Remote Customer Care Specialist

Summary

Join Finary's Customer Care team and be the first point of contact for customers, ensuring excellent customer experience during rapid growth. You will handle inquiries via email, chat, calls, and the forum, enhance the help center and knowledge base, collaborate with the Product team for improvements, and optimize processes to maintain high-quality service while scaling. This role requires 3+ years of customer support experience in a fast-paced environment, native French fluency with impeccable grammar, and fluent English. The ideal candidate is a team player, proactive, empathetic, possesses good financial knowledge, and is an investor themselves. Finary offers a hybrid remote work environment, a competitive salary/equity package, and the opportunity to work with brilliant people in a motivating environment.

Requirements

• Are native in French with impeccable grammar & fluent in English
• Have 3+ years in a customer support or customer care role in a fast-paced environment
• Are a team player , are humble , open to challenges, and like to help others grow
• Like to take initiative and find creative solutions to challenges
• Have an empathetic and serene state of mind. You are attentive to understanding our customer's issues or concerns
• Have good financial knowledge and are an investor yourself
• Are based in Paris or elsewhere in France (remote)

Responsibilities

• Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth. This will take place via email, chat, calls, and on our forum
• Enhance our help center and our internal knowledge base
• Work with Product on an ongoing basis to improve Finary
• Improve processes to support our growth while keeping a high-quality service

Preferred Qualifications

• Are comfortable with Intercom and Linear
• Have experience in Fintech/SaaS companies
• Have a basic understanding of API integrations
• Are fluent in additional languages , which may help as we expand in new countries

Benefits

• Working with brilliant people in a super motivating and fast-moving environment
• Having the opportunity to have a real impact in a sector that touches everyone's life: personal finance
• Being empowered and trusted to bring and become the best version of yourself
• Gathering at the office or in nice places every 6 weeks
• Tier-1 salary/equity packages