Carrier Performance & Compliance Specialist

Summary

Join Ofload, a high-growth FreightTech company transforming the Australian freight industry, as a Carrier Performance & Compliance Specialist. You will play a critical role in ensuring our network of freight carriers meets and exceeds expectations for on-time deliveries, digital tracking, and safety compliance. This position involves monitoring key performance indicators (KPIs), building strong carrier relationships, leading corrective actions, and using data to drive process improvements. You will also investigate and prevent incidents, enforce compliance standards, and contribute to operational excellence. The ideal candidate possesses a tertiary qualification in a relevant field or equivalent experience, along with solid experience in supplier performance management and compliance. Ofload offers a flexible and supportive work environment with various benefits.

Requirements

• Tertiary qualification in Logistics, Supply Chain, Business—or equivalent experience
• Solid experience in supplier performance management, supplier engagement, and compliance
• Strong analytical, communication, and relationship-building skills
• Has experience in logistics, freight, or supply chain management environments
• HSEQ, audit and incident investigation experience using root cause analysis methodologies

Responsibilities

• Monitor & Drive Carrier Performance: Track KPIs like DIFOT, Digital Tracking, and safety compliance to keep service standards high
• Build Strong Carrier Relationships: Lead regular reviews, offer insights, and work together to unlock performance improvements
• Lead Corrective Actions: When things go off track, you’ll guide carriers through clear, effective recovery plans
• Turn Data into Decisions: Use performance data to spot trends, create reports, and drive smarter processes
• Investigate & Prevent Incidents: Lead investigations into delivery failures or safety issues using root cause analysis methodologies and present appropriate corrective actions. Track corrective and preventive actions implementation and effectiveness
• Enforce Compliance Standards: Ensure every subcontractor operates to the highest standards of safety and quality
• Contribute to Operational Excellence: Identify new ways to streamline and elevate our logistics performance model

Benefits

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
• Our annual Summer Camp offsite
• Weekly catered breakfast, monthly team lunch and a number of delicious snacks
• Morning brew of your choice at our local cafe
• Quarterly celebrations and team events
• Table tennis, board games and an office library