Director, International Carrier Relations

Summary

Join Twilio as the next Director, International Carrier Relations and spearhead the Carrier Relations team, ensuring seamless communication services and strategic partnerships with global carriers. Lead and mentor a team of specialists, fostering a collaborative and high-performance culture. Develop and maintain strong relationships with global carriers for optimal service delivery and cost-effective solutions. Oversee contract negotiations, ensuring compliance. Implement and monitor KPIs to assess carrier performance and alignment with Twilio's strategic goals. Collaborate with product management, sales, and technical teams. Stay updated on industry trends and regulatory changes. Address and resolve issues related to carrier services. This remote role, based in the UK or Ireland, requires approximately 20% travel.

Requirements

• Minimum of 10 years in the telecommunication services industry, with at least 5 years in a leadership role managing carrier relations
• Deep understanding of telecommunications, carrier operations, and regulatory environments
• Excellent verbal and written communication skills, with the ability to influence and negotiate effectively
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making

Responsibilities

• Lead and mentor a team of carrier relations specialists, fostering a collaborative and high-performance culture
• Develop and maintain strong relationships with global carriers to ensure optimal service delivery and cost-effective solutions
• Oversee contract negotiations and ensure compliance with regulatory requirements and company policies
• Implement and monitor KPIs to assess carrier performance and ensure alignment with Twilio's strategic goals
• Work closely with product management, sales, and technical teams to align carrier strategies with business objectives
• Stay abreast of industry trends, regulatory changes, and competitive landscape to inform strategic decisions
• Address and resolve any issues related to carrier services, ensuring minimal disruption to operations

Preferred Qualifications

• Bachelor's degree in Telecommunications, Business Administration, or a related field
• A Master's degree is a plus
• Familiarity with communication protocols and standards such as SS7, ISUP, and MAP is advantageous

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program