NTD Software is hiring a
Carrier Sales Logistics Coordinator

Summary

The job is for a Transportation Operations Specialist working evening and weekend shifts. The role involves providing customer service, utilizing TMS, following documented processes, sourcing carriers, analyzing key metrics, providing reports, onboarding new carriers, developing carrier relationships, negotiating rates, and ensuring project completion.

Requirements

• Remote position working a rotating schedule covering Monday-Friday 5-9 p.m. CST and Saturday-Sunday 8 a.m. – 5 p.m. CST
• Verbal Communication: Proficiency in English for clear and effective verbal communication during meetings, presentations, and customer interactions
• Written Communication: Excellent command of English for writing emails, reports, and other documents with correct grammar, punctuation, and tone
• Comprehension: Understanding and interpreting complex information in English, including technical documents and client instructions
• Internet Connectivity: Stable and Reliable Connection: Must have a reliable internet service with minimal downtime
• Internet Connectivity: Backup Plan: Access to an alternative internet connection in case of primary connection issues
• Home Office: A quiet, distraction-free environment dedicated to work activities

Responsibilities

• Provide amazing customer service to clients – quick responses to requests, clear communication, attention to detail, and timely follow-up on outstanding items
• Utilize Transportation Management Systems (TMS) to complete and manage assigned workload
• Follow documented processes to complete assigned workload
• Source carriers for bids, projects, or one-off needs
• Analyze key metrics to identify trends and opportunities for improvement
• Provide insightful reports to enhance decision-making processes
• Identify and onboard new carriers to improve our service offerings
• Develop new and grow existing carrier relationships
• Build relationships with carriers based on the company’s business needs to secure additional capacity to meet the sales team's demands
• Negotiate rates with carriers to secure efficient capacity to meet company business needs
• Ensure successful project completion through effective management