Remote Operations Associate

Summary

The Operations Associate role at FourKites involves managing customer and carrier experiences, onboarding carriers, leading calls, navigating enterprise software, understanding business objectives, providing updates, maintaining records, identifying best practices, monitoring data, resolving issues, coordinating with teams, completing strategic projects, acting as a stakeholder, and providing product feedback. The position is remote and based in or near Chennai for overnight/third shift.

Requirements

• Bachelor's degree from an accredited university preferred but not required
• Proficient in MS Office, Google Apps, and CRM tools
• Customer-facing experience

Responsibilities

• Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with FourKites
• Leading carrier calls, setting follow-up tasks, and action items
• Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems
• Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals
• Providing regular updates on onboarding and compliance progress to customers
• Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
• Identifies and implements best practices for capturing and utilizing visibility data
• Engages carriers to improve operations and tracking quality through proactive account management
• Monitors data and collaborates with carriers and shippers to resolve issues promptly
• Provides regular updates on implementation progress and challenges
• Coordinates with customers and support teams to prioritize issue resolution
• Liaison with carrier onboarding teams to enhance experience
• Manage carrier dependencies to accelerate adoption
• Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
• Completing strategic projects as assigned and collaborating to complete company and department OKRs
• Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
• Responsible for achieving individual quarterly OKRs and KPIs

Preferred Qualifications

Experience in logistics or SaaS a plus

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)