Case Manager

Summary

Join FreedomCare, a leading home care agency, as a Case Manager (Health Coach) and make a difference in the lives of others! This hybrid position, based in West Hartford, CT, requires occasional office visits. You will conduct home assessments, onboard clients and caregivers, monitor care, and ensure safety and compliance. Strong communication, problem-solving, and time management skills are essential. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and professional development opportunities.

Requirements

• A bachelor's degree or equivalent work experience
• Two + years’ experience working with frail or elderly disabled adults and caregivers
• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience
• 1-3 years’ medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews
• The ability to exercise judgement independently and voice noticeable issues or trends
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers
• Strong problem-solving skills; able to identify issues and escalate when appropriate
• Excellent time management, critical thinking and active listening skills; able to multitask
• Possesses a high level of empathy and emotional intelligence
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Responsibilities

• Schedule and perform initial home assessments (virtual and in-person)
• Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance
• Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings
• Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce
• Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment
• On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review
• Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase
• Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

Preferred Qualifications

• Strong proficiency in computer software navigation; Salesforce experience, as plus
• Comfort in a dynamic and always evolving startup environment

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career