RN Case Manager

Summary

Join Vytalize Health as a Remote RN Case Manager and become a vital link between our physician practices and their patients. You will advocate for personalized treatment, educate patients on complex medical decisions, and coordinate care, especially post-discharge. This role involves using assessment and communication skills to engage with patients, determine their needs, and deliver patient-centered care. You will collaborate with healthcare teams, implement interventions to improve outcomes, and guide patients through the healthcare system. The position requires a Bachelor's degree in Nursing, 5 years of RN experience, and excellent communication and organizational skills. Vytalize offers competitive compensation, comprehensive health benefits, a 401k plan, generous paid time off, and the opportunity to make a significant impact on patients' lives.

Requirements

• Bachelor's Degree in Nursing
• 5 years experience as an RN or RN Care Manager
• Unencumbered RN license
• Comfortable and able to adapt to rapid changes
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite or related software
• Demonstrate a positive attitude and respectful, professional customer service
• Acknowledge patient’s rights on confidentiality issues and follow HIPAA guidelines and regulations
• Comfortable with digital technology (including tools like MS Office, Google, various EMRs, etc.) and able to troubleshoot technology issues
• Organized, efficient, and adaptable: able to carry out a variety of administrative and clinical duties
• Ability to critically think, solve problems, and bring professionalism to all situations
• Able to contribute to quality improvement and process improvement initiatives
• Maintain a professional and HIPAA compliant workspace
• Excellent written and verbal communication skills
• Strong clinical and problem-solving skills
• Strong attention to detail
• Proficiency in Microsoft Office Suite

Responsibilities

• Use your assessment and communication skills to engage with patients in need of clinical support to determine and prioritize their needs
• Deliver patient-centered care, provide exceptional customer service, and work within your scope of practice to provide evidence-based education, assessment, and care navigation
• Identify patient/caregiver education needs through telephonic assessment/engagement and ensure that patient/caregiver have adequate information to participate in the successful transition back to their home setting from an inpatient or post-acute facility stay
• Conduct timely telephonic clinical outreach to identified patients
• Collaborate with PCP, NP, and other members of the healthcare team to coordinate care for patients and actively help keep them stable at home
• Serve as the point of contact and informational resource for patients, care team, family/caregiver(s), payers, and community resources
• Implement interventions that improve health outcomes, lower costs, and improve the experience for the patient
• Work collaboratively with provider offices, SNFs, hospitals, and other teams in Clinical Services to support each patient’s needs most efficiently and effectively
• Assist in the coordination across the continuum of care while maintaining confidentiality
• Guide patients through the health care system and help them overcome barriers
• Coordinate treatment and services for patients
• Schedule medical appointments as needed
• Communicate about a patient’s health condition with the patient and their family
• Provides community resources to patients as needed and to support resolution of SDoH
• Maintain a comprehensive working knowledge of community resources
• Assume accountability for the quality of care
• Continually seek new knowledge and learning that supports clinical care coordination
• Support non-RN team members in their contributions to care coordination by educating and providing clinical guidance as needed
• May be asked to support the Director in day-to-day supervision of team members as needed

Preferred Qualifications

• Post Acute Care experience
• Transitions of Care experience
• Startup experience
• Compact nursing license
• Accredited Case Manager (ACM)
• Entrepreneurial spirit, a sense of ownership and comfortable operating in ambiguity
• Solution oriented with the ability to think strategically and creatively in decision-making
• Able to work independently
• Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
• Passionate about patient experience
• Confident managing change, goal-oriented and has a growth mindset
• Compassionate and good at listening to patient or staff concerns

Benefits

• Competitive base compensation
• Annual bonus potential
• Health benefits effective on start date; 100% coverage for base plan, up to 90% coverage on all other plans for individuals and families
• Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date
• 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary
• Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days
• Company paid STD/LTD
• Technology setup
• Ability to help build a market leader in value-based healthcare at a rapidly growing organization