Case Manager

Summary

Join Keller Postman LLC, a national law firm, as a Personal Injury Case Manager. You will be a critical part of our growing team, handling case development, client communication, and overall case management from intake to settlement. This role requires strong organizational skills, customer focus, and empathy, managing multiple cases in a fast-paced environment. You will be the primary point of contact for clients, guiding them through the legal process and ensuring they understand each step. Responsibilities include managing case files, gathering documents, coordinating with medical providers, negotiating settlements, and collaborating with the legal team. The ideal candidate will possess excellent negotiation and communication skills, along with a high attention to detail.

Requirements

• Possess excellent negotiation skills and ability to communicate effectively with insurance adjusters, clients, and healthcare providers
• Ability to prioritize and manage multiple cases, deadlines, and responsibilities in a fast-paced environment with minimal supervision
• Strong interpersonal skills, with the ability to build positive client relationships
• High attention to detail and ability to maintain organized case records and documents
• Proficiency in legal case management software, Microsoft Office Suite (Word, Excel, Outlook)
• Bachelor’s degree preferred but not required

Responsibilities

• Serve as the primary point of contact for clients, providing regular status updates and providing support throughout the lifecycle of their case
• Guide clients through the legal process from intake to settlement, ensuring they understand the case status and next steps
• Manage a high-volume caseload, maintaining organized, up-to-date case files in both physical and digital formats
• Handle all aspects of case preparation, from intake to closing, including document gathering, client updates, and attorney communication
• Order and track medical records from healthcare providers, ensuring all necessary documents are obtained to support injury claims
• Coordinate with medical providers to ensure proper treatment documentation is secured and presented
• Collect and organize evidence and documents to support liability claims and injury details
• Assist attorneys in negotiating settlements with insurance companies, advocating for the client’s best interests
• Negotiate reductions on outstanding medical bills and liens from providers
• Prepare comprehensive demand packages, compiling all necessary documents for submission to insurance carriers
• Work directly with attorneys, presenting case synopses and ensuring they have all necessary materials to advance each case
• Collaborate with other case managers, paralegals, and legal assistants to ensure seamless support of each case
• Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments
• Maintain consistent follow-up with clients regarding treatment status and case progress

Preferred Qualifications

• 5+ years of experience as a Personal Injury Case Manager, or paralegal role preferred
• Experience in a high-volume personal injury practice is highly preferred