Case Manager

Summary

Join Voxidea, a company connecting bilingual Latin American professionals with remote opportunities at U.S.-based law firms, as a skilled Case Manager specializing in Personal Injury and Immigration Law. You will manage client onboarding and communication, monitor case progress, handle calendar management, and coordinate with third parties such as medical providers and insurance companies. The ideal candidate has at least one year of law firm experience in PI and Immigration cases, understands U.S. legal procedures, possesses strong communication skills, and excels in prioritization and time management. Voxidea offers long-term opportunities, fully remote work, paid time off, wellness support, and professional development resources.

Requirements

• Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases
• Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management
• Is proficient in verbal and written communication skills in English ( C1 or higher)
• Has excellent prioritization and time-management skills
• Can work independently and handle confidential information with discretion
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities

• Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information
• Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved
• Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated
• Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS
• Prepare and send out MedPay demands as needed

Preferred Qualifications

• Has a background in customer service and sales (highly desirable)
• Holds a Bachelor’s degree in law (preferred)

Benefits

• Long-Term Opportunities : Build a lasting professional relationship with us
• Fully Remote : Work from the comfort of your home—no onsite travel required
• Paid Time Off : Enjoy 2 weeks of paid leave and U.S. holiday recognition
• Wellness Support : Access in-house psychological and wellness coaching services
• Holistic Growth : Free access to coaching programs that support your personal and professional development
• Exclusive Learning Access : Unlock free access to over 200 courses