Care Access is hiring a
Central Study Coordinator

Summary

The job is for a Central Study Coordinator – Retention (CSC-R) at Care Access, a company revolutionizing access to clinical trials. The role involves managing retention work, building rapport with potential study participants, preparing them for clinical studies, and communicating lab results among other duties. The position is remote with less than 10% travel requirements.

Requirements

• At least 2 years of relevant clinical research experience
• Experience working on high volume screening studies
• Experience with patient education and retention

Responsibilities

• Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines
• Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies
• Prepare participants to participate in clinical studies through education using provided educational materials
• Understand when a participant requires more or less engagement and tailor their retention experience accordingly
• Connect participants with study sites when sites have a study for which the participant may qualify
• Communicate lab and other test results to participants via a call center system and/or secure email
• Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations
• Manage and update participant retention activity in a dedicated tech management system in real time
• Work effectively with other CSC-Rs, physicians, and sites
• Review and give input in the development of education materials for the retention program
• Identify and implement new ways of retaining and engaging potential study participants
• Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines
• Analyze and understand study protocols in order to help match potential participants to them

Preferred Qualifications

Fluency in Spanish is a bonus

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• Culture of growth and equality
• 401k retirement plan