Study Group is hiring a
Student Services Coordinator, Remote - United Kingdom

Summary

The job is for a full-time, permanent position in an International Study Centre (ISC) network and the Online Digital Learning Hub (OLDH). The role involves providing support to students, agents, and parents both pre- and post-arrival. The employee will work remotely 80% of the time and will be based at the Brighton Head Office with a salary of £23,400 per annum.

Requirements

• Degree educated (desirable)
• Experience working in a busy office environment (essential)
• Experience working in a customer focused role (essential)
• Demonstrated experience in delivering student-facing support (desirable)

Responsibilities

• Servicing and supporting students, agents, and parents during the pre-arrival and post-arrival phases of the student journey
• Responsible for everyday point of contact support for specific campuses and ensuring that student, agent, sponsor, and parent enquiries are responded to appropriately and within agreed Service Level Agreements (SLAs)
• Responsible for issuing proactive communications from confirmation through to arrival in campus to ensure a smooth student experience
• Ensure accommodation fulfilment, airport transfers, insurance products and other services as required are completed accurately and in a timely way
• During peak periods support the Central Student Administration function by effectively completing Pre-CAS interviews and capturing output
• Delivery of administrative support on an ad-hoc basis, primarily supporting ISC campus and ODLH colleagues with ‘post-arrival’ duties
• Accurately follow a suite of campus-based administrative processes; typically focussing on the management of booking information, debt management and financial adjustments within agreed SLAs
• Accurately document the receipt and tracking of completed transactional-based work within a case management system
• Proactively liaise with campus staff to identify needs and offer campus-based support where required

Preferred Qualifications

• Excellent communication skills
• Commitment to delivering a seamless and exceptional student experience
• An interest in the International Higher Education Industry

Benefits

Remote work, flexible hours (80% remote)