Centralized Nurse Practitioner

firsthand
Summary
Join firsthand as a Centralized Health Guide, a licensed Nurse Practitioner leading virtual care for individuals with serious mental illness. You will perform virtual whole-person clinical assessments, treating conditions, collaborating with a support team, and making individualized care recommendations. Responsibilities include managing urgent care needs, transitioning care post-discharge, and providing guidance to other health guides. This role requires a passion for serving individuals with mental illness, strong communication skills, and 3+ years of clinical care experience as a Nurse Practitioner. The ideal candidate will have experience managing populations with behavioral health challenges and possess a positive attitude and team-player mentality. firsthand offers a comprehensive compensation package including base pay, equity, performance bonuses, and excellent benefits.
Requirements
- Passion for serving individuals suffering from mental illness
- Display a positive attitude and team player mentality within team
- Intrinsic motivation to be a top performer
- Above average comfort with technology
- Desire to perform data driven care
- Natural ability to adapt to various assignments and moving target goals
- Empathy, compassion, and approachability
- Excellent listening, communication, and interpersonal skills
- Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions
- Willingness to become certified in psychiatric nursing (on the RN level)
- Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states
- 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department
- Working with and managing a population with challenges such as behavioral health and/or SUD conditions
- Care management and coordination
Responsibilities
- Perform a virtual whole-person clinical assessment, including
- Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination
- Treating conditions including prescribing medications on an ongoing and short-term basis
- Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis
- Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants
- Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need
- Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning
- Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)
- Perform virtual unscheduled care assessments and transition of care, including
- Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher
- Commitment to reducing ER visits within 7 days of your interaction with individual
- Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI
- Transition of care visits for individuals within 7 days of discharge from ER/hospitalization
- Provide Guidance and Support to In-person Health Guides and firsthand guides including
- Leads individual progress reviews in partnership with firsthand guides
- Assist with implementing new interventions and work processes
Benefits
- For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential
- Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture