Centralized Nurse Practitioner

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firsthand

πŸ“Remote - United States

Summary

Join firsthand as a Centralized Health Guide, a licensed Nurse Practitioner leading virtual care for individuals with serious mental illness. You will perform virtual whole-person clinical assessments, treating conditions, collaborating with a support team, and making individualized care recommendations. Responsibilities include managing urgent care needs, transitioning care post-discharge, and providing guidance to other health guides. This role requires a passion for serving individuals with mental illness, strong communication skills, and 3+ years of clinical care experience as a Nurse Practitioner. The ideal candidate will have experience managing populations with behavioral health challenges and possess a positive attitude and team-player mentality. firsthand offers a comprehensive compensation package including base pay, equity, performance bonuses, and excellent benefits.

Requirements

  • Passion for serving individuals suffering from mental illness
  • Display a positive attitude and team player mentality within team
  • Intrinsic motivation to be a top performer
  • Above average comfort with technology
  • Desire to perform data driven care
  • Natural ability to adapt to various assignments and moving target goals
  • Empathy, compassion, and approachability
  • Excellent listening, communication, and interpersonal skills
  • Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions
  • Willingness to become certified in psychiatric nursing (on the RN level)
  • Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states
  • 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department
  • Working with and managing a population with challenges such as behavioral health and/or SUD conditions
  • Care management and coordination

Responsibilities

  • Perform a virtual whole-person clinical assessment, including
  • Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination
  • Treating conditions including prescribing medications on an ongoing and short-term basis
  • Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis
  • Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants
  • Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need
  • Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning
  • Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)
  • Perform virtual unscheduled care assessments and transition of care, including
  • Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher
  • Commitment to reducing ER visits within 7 days of your interaction with individual
  • Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI
  • Transition of care visits for individuals within 7 days of discharge from ER/hospitalization
  • Provide Guidance and Support to In-person Health Guides and firsthand guides including
  • Leads individual progress reviews in partnership with firsthand guides
  • Assist with implementing new interventions and work processes

Benefits

  • For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential
  • Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture

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