IT Manager

Summary

Join Sprinter Health as their IT Manager to build and support the technical foundation of their rapidly expanding, geographically dispersed workforce. This hands-on role involves managing endpoint devices, providing IT support, ensuring security, maintaining compliance, procuring software, and supporting clinical infrastructure. You will oversee the lifecycle of laptops, mobile devices, and medical kits, standardize MDM provisioning, automate device setup, and manage vendor tools. The position requires experience building IT programs from the ground up, managing IT infrastructure at scale, and a deep understanding of maintaining clinical operations. This remote role offers a competitive salary, full benefits, equity, and the opportunity to work in a fast-paced, mission-driven environment.

Requirements

• You’ve built out IT programs from the ground up—especially employee device management at high-growth startups
• You’ve managed IT infrastructure and device fleets at scale—ideally across distributed or hybrid teams
• You take pride in clean systems, documentation, and high standards of support
• You understand the stakes of keeping clinical operations running without disruption
• You’re proactive, solutions-oriented, and collaborative across technical and non-technical teams

Responsibilities

• Manage the lifecycle of laptops, mobile devices, and medical kits across corporate and clinical staff
• Standardize MDM provisioning for nurse practitioner kits and field devices
• Automate device setup and tracking for new hires and remote contractors
• Own the process for secure equipment retrieval, reimaging, and redeployment
• Determine device standards across user groups (Engineering, Ops, Clinical, etc.) and drive upgrade cycles
• Oversee workstation maintenance, OS patching, and endpoint protection
• Build internal IT support workflows with a focus on Slack-based requests
• Triage software access issues and bugs across tools like Zendesk and Five9
• Coordinate onboarding and offboarding logistics with People Ops
• Maintain provisioning checklists and day-of support for critical hardware or software blockers
• Create intuitive setup guides and training videos for new devices
• Implement and monitor endpoint protection and secure authentication systems
• Lead vulnerability management, device hardening, and patching
• Develop and maintain incident response playbooks (e.g., lost/stolen device protocols)
• Drive company-wide phishing simulations and staff security training
• Partner with Legal on HIPAA, SOC2, and BAA vendor compliance
• Maintain audit-readiness with clear access logs, device inventories, and written policies
• Support periodic internal and external security assessments
• Manage licenses and contracts for core software: Google Workspace, Slack, Zoom, Figma, etc
• Negotiate renewals and evaluate cost-saving opportunities by eliminating unused tools
• Centralize vendor relationships across Product, Clinical, Ops, and Finance
• Ensure reliable hardware setup for field-based clinicians and mobile teams
• Standardize kits for home-based visits (barcode scanners, printers, mobile hotspots)
• Monitor and troubleshoot field connectivity and wireless signal strength; provide continuous evaluation of best connectivity solutions
• Set baseline expectations and configurations for secure remote work setups

Preferred Qualifications

You’ve supported HIPAA-compliant environments or healthcare technology orgs before

Benefits

• Full Benefits + Equity
• This full-time role is remote, with the expectation that can visit the Atlanta office 1-2x per month