Certification Exam Proctor

Summary

Join OffSec, a leading cybersecurity training provider, as an Exam Proctor! You will oversee students taking certification exams, monitoring their screens and webcams to ensure policy compliance. This 24/7 role requires vigilant observation and reporting of any suspicious activity. You will communicate with students via live chat and handle various administrative tasks. The position is remote, full-time, and salaried, with flexible scheduling options within three shift patterns. Based in Cebu, Philippines, this role demands strong attention to detail, excellent communication skills, and a commitment to upholding the integrity of OffSec certifications.

Requirements

• Strong written English language skills and the ability to communicate through live chat and document required reports in English
• College level of any course ideally with IT discipline
• Excellent typing skills
• Needs to be very flexible in terms of schedule
• Ability to navigate and troubleshoot web-based programs, webcam, and microphone
• Ability to multi-task and communicate effectively
• A positive attitude and a sharp eye for detail
• Comfortable working in a repetitive task job
• Highly ethical with a sense of doing the right thing and recognizes the importance of a professional certification and what is at stake for the students
• Strong Internet connection (having a backup is a plus) – 20 mbps and up
• Permanent resident of Cebu

Responsibilities

• Facilitate start of exams by following established procedures and protocols, handling up to six (6) exams/students per hour
• Conduct identity verification of students taking proctored exams
• Conduct security checks by scanning the room, table, and other areas near the student’s exam workstation at the start of the exam and each time a suspicious activity is noted, which is not visible to the camera
• Log exception events during the student exam process including breaks, departures from the room, naps, etc
• Report any and all abnormalities/suspicious student activities noticed during the exam following established procedures, to uphold the integrity of all Offensive Security certifications
• Follow established guidelines for system updates when a student fails to show up for an exam
• Escalates any system or connectivity issues during the exam to the Student Administrator/Student Success Technical Support teams
• Maintain a high attention to detail, with the patience and ability to watch students taking a multi hour exam, even at times where student activities may appear to be minimal
• Contributes to overall project success and supports other assigned tasks as necessary

Preferred Qualifications

• Previous experience in IT administration is a plus
• Living in a very secure place; having own personal space/room is a plus

Benefits

• This position is remote but must within Cebu area
• This role is a full-time salaried position
• Proctors will work five days per week, with a scheduled eight-hour shift and a 30-minute paid lunch break
• Proctors will work one of three shift schedules below five days per week on a consistent basis: 6am- 2pm 2pm- 10pm 10pm- 6am