Change And Release Manager

Summary

Join Livestock Information Ltd as a Change and Release Manager and contribute to a crucial government platform ensuring livestock safety and health. You will manage the planning, coordination, and execution of changes across Azure-based systems, collaborating with cross-functional teams. This role requires proven experience in change and release management, in-depth ITIL V4 knowledge, and Azure platform expertise. You will analyze change impacts, manage risks, chair the Change Advisory Board, and ensure compliance with industry standards. The position offers a fully remote and flexible work setup, along with competitive benefits including generous annual leave, life assurance, a market-leading pension scheme, and excellent professional development opportunities.

Requirements

• Proven experience as a Change Manager and Release Manager
• In-depth knowledge of ITIL V4
• Ability to work in a fast-paced, dynamic environment
• An understanding of Azure platform services and tools, with experience managing changes in cloud environments
• Excellent communication and collaboration skills
• Ability to analyze complex information, evaluate impact, and make informed recommendations
• Excellent organizational skills to manage multiple priorities, maintain accurate documentation, and ensure timely execution of tasks

Responsibilities

• Analyze and assess the impact of proposed changes, utilizing agreed processes and best practices
• Collaborate with change owners to ensure all impacts of changes are fully understood, maintaining the stability and reliability of service offerings
• Identify and manage risks, issues, and the practicalities of normal, standard, and emergency changes in a dynamic, fast-paced environment
• Build and maintain a roadmap and calendar of upcoming changes to enhance planning and coordination, mitigating potential risks before they arise
• Manage and chair the Change Advisory Board, ensuring changes are reviewed and approved in line with the established change policy
• Work closely with change approvers to obtain timely approvals, addressing any queries and clarifications to facilitate the approval process
• Oversee the end-to-end change management process, from initiation through to successful completion, ensuring compliance with all change policies and procedures
• Facilitate and document post-implementation reviews (PIRs) to ensure lessons learned are captured and applied to future changes
• Provide cover for Release Management during periods of high demand and holiday cover, ensuring continuity and support
• Manage all communications related to the change management process, ensuring both internal and external stakeholders are kept informed and engaged
• Provide guidance on change management policy and processes, offering support and advice to stakeholders to foster a collaborative environment
• Develop and track key performance indicators (KPIs) to measure the effectiveness and success rate of change management activities
• Provide regular reports to stakeholders, highlighting change volumes, success rates, unauthorized changes, and areas that require improvement
• Evaluate and enhance change management practices regularly to optimize efficiency and effectiveness
• Ensure alignment with industry best practices, identifying opportunities to implement process automation and streamline change procedures
• Implement automation to improve the change process
• Deliver training sessions and awareness programs to ensure all teams are aligned with the change management process and understand their responsibilities
• Promote a shared commitment to successful change management by fostering an understanding of policies, procedures, and the wider organizational impact of change

Benefits

• A fully remote and flexible working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued