Change Management Analyst

Summary

Join LawnStarter, a leading on-demand marketplace for home services, as a Change Management Analyst. You will be responsible for developing and executing change management strategies to ensure smooth transitions across the support ecosystem. This role involves collaborating with various teams to implement change initiatives, assess impact, mitigate risks, and monitor adoption. The position requires experience in change management and strong communication skills. It's a fully remote position offering a competitive hourly rate and a great work culture.

Requirements

• Experience in change management, business transformation, or support operations
• Strong knowledge of customer support, sales, marketplace relations, fraud prevention, and operational workflows
• Proven ability to drive change in fast-paced, cross-functional environments
• Excellent communication and stakeholder management skills
• Experience analyzing impact, measuring adoption, and iterating based on feedback

Responsibilities

• Develop and execute change management strategies that align with business objectives
• Assess the impact of process, system, and policy changes on the support organization
• Partner with support teams, product, engineering, and leadership to ensure seamless change adoption
• Identify and mitigate risks associated with change, addressing resistance proactively
• Monitor adoption, effectiveness, and feedback
• Act as a key advisor to leadership on best practices for sustainable change
• Continuously refine and improve change management methodologies based on outcomes

Preferred Qualifications

Familiarity with support technologies and CRMs (e.g., Zendesk, Atlassian, Monday.com)

Benefits

• Fully remote position: Work remotely from anywhere you want
• $6 - $9 USD per hour
• Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team