Channel Account Director

Summary

Join SoundHound AI as a Channel Account Director and drive sales success by building and nurturing strategic relationships with channel partners. You will be responsible for promoting and selling Amelia, a cutting-edge conversational AI solution for high-volume contact centers. This role demands expertise in Amelia's solutions and a deep understanding of channel ecosystems, including CCaaS platforms. You will manage a sales pipeline, onboard new partners, and collaborate with cross-functional teams. Success in this position requires a proven track record of exceeding sales quotas and strong experience in channel sales within the technology industry. The ideal candidate will possess exceptional relationship-building skills and a collaborative spirit.

Requirements

• Have over 10 years of experience in channel sales or partner management within the technology industry
• Have a thorough understanding of channel ecosystems, including CCaaS platforms like Genesys, Five9, NICE, and others

Responsibilities

• Develop expertise in Amelia’s solutions and value propositions, across various sectors, to drive Customer Experience transformation in large Contact Centers
• Build, manage, qualify, and close deals within a rolling 12-month sales pipeline by leveraging channel partnerships
• Identify and onboard new channel partners to expand Amelia’s reach and ensure consistent pipeline growth
• Act as a trusted advisor to channel partners, providing them with the training, tools, and resources necessary to successfully promote and sell Amelia’s solutions
• Collaborate with channel partners to identify opportunities, develop go-to-market strategies, and close deals
• Maintain and strengthen relationships with existing channel partners to drive repeat business and maximize partner satisfaction
• Engage cross-functional resources (Engineering, Marketing, Proposal Development, Finance) to support channel sales efforts at the appropriate stages of the sales cycle
• Stay informed on industry trends, partner business priorities, and competitive dynamics
• Leverage Amelia’s Partner relationships to sell into joint clients, serving as a Prime or Subcontractor when appropriate
• Represent Amelia at industry events, trade associations, and partner-specific conferences
• Actively participate in the RFP process and support partners in joint proposals
• Continuously enhance your understanding of Amelia’s solutions and sales strategies
• Assist partners during contract negotiations to ensure mutually beneficial agreements
• Monitor and analyze partner performance, providing feedback and recommendations for improvement
• Foster a collaborative environment that aligns Amelia’s goals with partner success

Preferred Qualifications

• Have 15+ years of sales and/or partner management experience, specifically within corporate enterprise environments (G2000/F500) and larger organizations
• Have 10+ years of experience working with channel ecosystems, including Contact Centers and CCaaS platforms like Genesys, Five9, NICE, and others
• Have a proven track record of exceeding sales quotas and achieving measurable success through channel partnerships
• Have a strong understanding of partner dynamics, sales cycles, and experience working with top decision-makers and their unique challenges and opportunities
• Excel at managing a pipeline of 20+ opportunities across multiple partners
• Be skilled at prospecting, building relationships, and presenting solutions to C-level executives and other decision-makers
• Be able to align solutions with business priorities based on partner and client discussions
• Be a team player who thrives in a collaborative environment
• Be willing to travel as necessary to support channel partners and attend industry events
• Have experience with autonomic and cognitive solutions
• Have a familiarity with analytical tools and operational business processes

Benefits

#LI-REMOTE