Channel Account Manager

Summary

Join SoundHound AI as a Channel Account Manager and foster strong relationships with channel partners to drive sales of Amelia, a conversational AI solution. This role requires managing and growing sales pipelines, building partner relationships, collaborating on go-to-market strategies, and providing ongoing support. The ideal candidate will have 5+ years of experience in channel sales or partner management and a solid understanding of channel ecosystems. The position offers remote work flexibility with some in-office requirements for those within a 60-mile radius of an office. Compensation includes a base salary range of $130,000 to $150,000, plus variable pay and equity, along with comprehensive healthcare and paid time off.

Requirements

Have 5+ years of experience in channel sales or partner management and a solid understanding of channel ecosystems, including CCaaS platforms like Genesys, Five9, and NICE

Responsibilities

• Develop expertise in Amelia’s solutions and value propositions across multiple industries to enable Customer Experience transformation in Contact Centers
• Manage and grow a pipeline of opportunities within a 12-month rolling sales cycle by leveraging established and new channel partnerships
• Build relationships with channel partners, providing support, training, and tools to help them succeed in selling Amelia’s solutions
• Collaborate with partners to identify joint opportunities, craft go-to-market strategies, and close deals
• Assist in onboarding new channel partners to expand market reach and ensure steady pipeline growth
• Serve as the primary point of contact for partners, helping them navigate the sales cycle and offering ongoing support
• Coordinate with cross-functional teams (Marketing, Engineering, Proposal Development, etc.) to support sales efforts
• Stay informed about industry trends, partner priorities, and competitive landscapes
• Represent SoundHound AI at industry events, trade shows, and partner-specific conferences
• Assist partners in preparing joint proposals, RFPs, and contract negotiations to secure mutually beneficial outcomes
• Continuously enhance your knowledge of Amelia’s solutions and related sales methodologies
• Monitor and report on partner performance, providing recommendations for improving outcomes

Preferred Qualifications

• Have 8+ years of experience in channel sales or partner management, particularly in the technology sector
• Have demonstrated success in achieving sales goals through channel partnerships
• Be familiar with Contact Center platforms such as Genesys, Five9, NICE, or similar ecosystems
• Have strong relationship-building skills and the ability to present solutions to decision-makers at all levels
• Have experience managing a sales pipeline across multiple opportunities and partners
• Bring a collaborative approach to problem-solving and driving results
• Have the ability to align partner and client goals with SoundHound AI’s solutions
• Be willing to travel as necessary to support partner relationships and attend industry events
• Have experience with autonomic and cognitive solutions
• Have familiarity with analytical tools and operational business processes

Benefits

• Remote work across all time zones (with exceptions)
• Base salary range of $130,000 to $150,000
• Variable pay
• Equity
• Comprehensive healthcare
• Paid time off