Channel Account Manager

Summary

Join Customer.io's growing partnerships team as a Channel Account Manager! You'll be the face of Customer.io, working with existing and new partners globally. Responsibilities include generating partner-sourced opportunities, managing sales cycles, enabling partners, and providing value through revenue share and co-selling. You'll need 2+ years of experience in a sales-focused partnership role, consultative selling skills, and a proven track record of success. This role involves up to 20% travel and requires you to be located in the UK or Ireland. Customer.io offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Located in the UK or Ireland
• 2+ years experience in an Account Executive or sales-focused partnership role
• Up to 20% of travel within your designated region
• You have experience running full sales cycles and working with partners
• Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
• You’ve been a top performer at your previous roles and held sales targets
• You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional

Responsibilities

• Generate partner-sourced opportunities and manage end-to-end sales cycles
• Hold a closed revenue quota from partner-sourced opportunities
• Enable partners to lead sales cycles for Customer.io
• Support partners to level up in our Partner Program
• Provide as much value as possible to our partners through revenue share, co-selling, referrals, and marketing
• Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
• Manage full sales cycles, including exploratory calls and demos with partners
• Build your pipeline by sourcing new opportunities from partners
• Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
• Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
• Enable partners to know how to position Customer.io above competitors
• Manage relationships with existing and new partners
• Attend industry conferences, masterminds, and networking events to prospect new clients
• Quarterly in-person meetings with your top partners
• Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
• Become a Customer Marketing Expert

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year