SuperStaff is hiring a
Chat Support Representative

Summary

Join our team as a Customer Service Representative and provide timely assistance to clients via chat. Utilize knowledge base information to answer customer inquiries and follow up with clients to ensure full resolution.

Requirements

• Experience in Customer Service via email and chat in English
• Understanding of common technical terminology
• Understanding of basic and common medical terminology
• Displays superb customer service skills and capabilities
• Basic Operating System knowledge
• Ability to navigate common user interface elements
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Responding to queries and providing assistance for questions and guiding clients through chat in a timely manner
• Following up with clients to ensure full resolution
• Running reports to analyze common trends and conversion

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• 10% night differential (15% upon regularization)
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Work from home setup