Teem is hiring a
Chat Representative

Summary

Join our team as a Chat Representative to provide exceptional customer service through online chat interactions with clients. Key responsibilities include responding to customer inquiries, resolving issues, and maintaining records of customer interactions.

Requirements

• Strong English written communication skills with the ability to type quickly and accurately
• Excellent customer service and problem-solving skills
• Ability to multitask and handle multiple chat sessions simultaneously
• Attention to detail and ability to follow established procedures
• Experience in a customer service or chat support role is preferred
• Familiarity with online chat platforms and customer relationship management (CRM) systems
• Proficiency in computer applications and software

Responsibilities

• Respond to customer inquiries and provide accurate information through online chat
• Assist customers with product troubleshooting, order assistance, and account inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other team members to ensure consistent and efficient customer support
• Maintain detailed records of customer interactions and transactions
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Benefits

• 100% Remote
• Training & Development
• Work From Home