Customer Support Representative

Summary

The job is for a customer support specialist at Xsolla, a global video game commerce company. The role involves handling multilingual calls, assisting players with payment and purchase issues, communicating with game developers, monitoring system performance metrics, and processing registrations from the Xsolla site.

Requirements

• Love communicating with people, be ready to answer questions of any complexity, be able to convey your position to colleagues, partners and win the heart of the user
• Be able to quickly find and assimilate huge amounts of information
• Fluent in spoken and written English (at least upper-intermediate level)
• Be prepared for 3 shifts (day, evening, and night)

Responsibilities

• Help players with payment issues in English, Russian, and other languages
• Carefully assist players with purchase issues
• Communicate and interact with game developers to resolve issues in different communication channels (email, live chat, slack, basecamp)
• Monitor various system performance metrics and escalate issues to other teams
• Process registrations from the Xsolla site and identify potential partners

Preferred Qualifications

• Have experience in customer support
• Are able to find an approach to any user and can explain complex things in simple language
• Can speak several foreign languages

Benefits

• Convenient working tools: New Mac laptop + any add. equipment for your efficient work, Google Workspace, Atlantis, Jira, Slack
• Professional growth: Paid professional training and attendance at specialized conferences, Exchange of experience between employees within the company, Opportunity for professional growth within the company and department, Obtaining expertise in various areas and products of the company
• More perks: Possibility of flexibility working, Subscribing to Meditopia Meditation Service, Access to the corporate library, Health & dental insurance, No dress code, Comfortable and new office environment