Chief of Staff

Summary

Join Human Agency as their Chief of Staff and help lead the company into its next phase of growth. This role is central to strategy, execution, and communication, providing support to the CEO and executive team. You will guide cross-functional teams, ensuring projects move forward efficiently. The ideal candidate is an experienced operator, client-oriented, and comfortable managing various tasks. You will play a critical role in maintaining alignment, adaptability, and operational excellence within the organization. This hybrid or remote position offers the chance to work with a purpose-driven team and make a meaningful impact.

Requirements

• 5+ years of experience in operations, client services, executive support, or strategic planning roles
• Proven track record leading complex, client-facing projects with multiple stakeholders
• Strong familiarity with digital marketing, communications strategy, creative workflows, and product storytelling
• Able to manage designers and evaluate creative work with a discerning eye for design — though not a designer by trade
• High proficiency with tools such as Google Workspace, project management platforms (Asana, Notion), Webflow, and Slack
• Experienced in crafting polished, executive-level documents and presentations that clarify vision, drive alignment, and present information with strategic clarity
• Mission-driven with a desire to create meaningful, measurable impact
• Detail-oriented and analytical, with strong problem-solving instincts
• Adaptive, resourceful, and calm under pressure — especially in fast-paced or evolving environments
• Excellent communicator and relationship builder, capable of supporting both executive and client-facing work
• Able to hold strategic context while managing tactical execution

Responsibilities

• Partner closely with the Founder and executive team to drive key initiatives and organizational priorities forward
• Lead and support cross-functional efforts across internal teams and external contractors
• Maintain focus and accountability on short- and long-term goals during periods of transition, including parental leave coverage
• Bring a strong understanding of technology and AI, with experience translating complex concepts into strategic insights and impactful solutions
• Develop clear, high-quality executive-level presentations, strategies, and documents that articulate ideas, goals, and deliverables effectively
• Oversee execution of Human Agency’s service contract with multiple clients, including
• Marketing & Design : Manage designers and creative workflows; support strategy, asset creation, commercialization, and branding
• Template & Slideshow Development : Lead creation and iteration of flexible Google Slides toolkits and business presentations
• Website Support : Sprint management, copywriting, QA, Webflow coordination, and homepage takeovers
• Comms & Strategy : Provide interim comms leadership, business strategy advising, and client storytelling
• Ensure on-budget delivery, resource coordination, and strong client communication
• Track and manage time allocation against scoped hours and oversee cost escalations for overages or expanded work
• Design, implement, and optimize internal systems for tracking projects, timelines, and deliverables
• Manage staffing assignments and subcontractor contributions across multiple client workstreams
• Coordinate team updates, ensure clarity on priorities, and escalate blockers proactively
• Prepare agendas, presentations, and briefings for internal and external meetings
• Ensure the Founder’s voice is well-represented in communications during leave periods
• Synthesize complex information into actionable insights and clear documentation

Preferred Qualifications

• Bachelor’s degree, advanced degree, or equivalent professional experience in relevant fields considered
• Commitment to ethical practices and compliance with industry standards
• Occasional travel (10–30%) may be required, particularly for client activations and events

Benefits

• At Human Agency, we’re building something different — a team of thinkers, builders, and change-makers who believe in the power of purpose-driven work
• You’ll have the autonomy to lead, the resources to succeed, and the chance to grow alongside a company creating meaningful impact for people and organizations across sectors