Chief of Staff

Summary

Join a leading FinTech company in Dubai with a global reach as their Chief of Staff. This role serves as a control tower, driving execution and ensuring alignment across all workflows and product lines. You will lead cross-product reviews, implement performance analytics, optimize resource allocation, and manage operational workflows. The ideal candidate has 5+ years of experience in engineering operations, a strong background in B2B SaaS or fintech, and proven success in Agile delivery. This position offers a vibrant work culture, opportunities for professional advancement, flexible work arrangements, and potential for international work exposure. A permanent or B2B contract is available.

Requirements

• 5+ years in engineering operations, Chief of Staff, or technical program management roles
• Proven success in B2B SaaS or fintech environments
• Background in consulting firms, military operations, or formal PMO functions
• Deep familiarity with Agile delivery, capacity planning, and sprint discipline
• Fluent in Jira, Confluence, GitLab, Google Sheets, and dashboard creation
• High-detail, high-discipline operator with a bias for clarity and execution
• Strong analytical skills with a passion for data-backed decision-making
• Zero tolerance for ambiguity; thrives in structured, high-accountability teams
• Fluent in English (written and spoken)

Responsibilities

• Lead recurring cross-product reviews (5 product lines) to track velocity, identify blockers, and maintain delivery quality
• Implement and maintain sprint burndown analytics, capacity plans, and delivery dashboards to create transparency and consistency
• Extract and analyze time-vs-output data to drive accountability and optimize resource allocation
• Own postmortem processes, root cause follow-ups, and enforcement of SLA compliance across engineering, QA, and product teams
• Ensure team OKRs stay aligned with company goals; track progress and drive accountability on delivery metrics
• Manage tactical operations for SAFe 6.0 cycles—owning preparation, follow-up, and closure activities to ensure seamless execution
• Track hiring/firing gaps, manage operational workflows for performance reviews, and surface capacity risks proactively
• Build scalable templates and repeatable rituals to ensure engineering operations run predictably and efficiently

Preferred Qualifications

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Benefits

• A vibrant and innovative work culture encouraging creativity and teamwork
• Vast opportunities for professional advancement and skill enhancement
• Flexible work arrangements and the potential for international work exposure
• Permanent contract or B2B contract