Chief of Staff

Summary

Join Tucows, a leading internet company, as their Chief of Staff! Reporting directly to the CEO of Tucows Domains, you will play a pivotal role in shaping the company's strategic direction. This leadership position requires orchestrating collaboration across multiple teams, developing a cohesive business plan to accelerate growth, and aligning operational processes with strategic goals. You will be responsible for building an innovative operating plan, aligning teams towards a common vision, and deploying new technologies. The ideal candidate possesses strong business acumen, technical knowledge of cloud and SaaS, and exceptional leadership skills. Tucows offers a competitive salary and generous benefits package.

Requirements

• Be a strategic business leader with a proven track record of working with product, marketing and other executive stakeholders leveraging modern business thinking and commercial acumen
• Possess strong technical knowledge of cloud, SaaS, and machine learning-first product practices, ideally as it pertains to the hosting space
• Have experience creating forward-looking business strategies
• Have a track record of successfully aligning the business through partnerships across the executive team
• Be skilled at operating in a relatively flat, cross-functional organization
• Have experience navigating differing perspectives and incorporating them into a common vision
• Possess outstanding leadership skills, with the ability to inspire and motivate other people leaders
• Always seek new knowledge and innovative approaches
• Be able to share unique perspectives and insights
• Be a confident, decisive, proactive, practical, highly organized leader, able to effectively prioritize and allocate resources
• Be able to influence and persuade others to action without absolute authority
• Be a high-energy, independent self-starter with a solid work ethic
• Possess outstanding communication and interpersonal skills
• Be able to build effective frameworks to aid in the discussion and comprehension of complex topics
• Be a team player who is flexible, collaborative, supportive, responsive, and respectful
• Have a low ego and care deeply about delivering on the Tucows brand promise
• Be comfortable working autonomously in ambiguous situations

Responsibilities

• Serve as an aide to the CEO and other senior executives in facilitating effective decision-making on complex scenarios
• Build an innovative and forward-looking operating plan for the business
• Expertly align operational processes with strategic goals and objectives
• Align product, marketing, sales, and other teams' visions into a common business view
• Develop a deep understanding of Tucows' competitive landscape
• Work to deploy new technologies and approaches quickly and create agile ways of working
• Participate in regular meetings with the C-Suite to evaluate organizational barriers to success and develop courses of action
• Identify organizational strengths and weaknesses, and pursue opportunities to position the organization favorably

Benefits

• Competitive salary ($213,200 - 236,900 USD for US residents OR $229,600 - $255,100 CAD for Canadian residents)
• Generous benefits