Chief Operating Officer

Summary

Join a fast-growing behavioral healthcare organization as their Chief Operating Officer (COO). Reporting to the CEO, you will lead multi-state operations, driving operational excellence, scaling the platform, and building high-performing teams. This role requires a seasoned healthcare operator with experience in senior leadership, scaling operations across multiple facilities, and navigating healthcare compliance. You will oversee operations, team development, growth initiatives, and performance management. The position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package. It's a remote position with significant travel to facilities in Ohio, California, and Pennsylvania.

Requirements

• 10+ years of healthcare operations experience, with at least 5 years in senior leadership, preferable in a multiunit healthcare or hospitality setting
• Must have experience working for private equity sponsored companies
• Must have successfully completed at least one exit/sale process
• Track record of scaling healthcare operations across multiple facilities/states
• Strong understanding of healthcare compliance, licensing, and accreditation requirements
• Experience with process improvement and operational optimization
• Proven ability to build and lead high-performing teams
• Background in implementing systems and structures in growing organizations
• Experience managing P&L and driving financial performance
• Excellent communication and stakeholder management skills
• A sense of urgency and passion around their mission to provide compassionate care, and to grow the business alongside the CEO/Founder
• Ability to travel 40-50% of the time to facilities

Responsibilities

• Oversee operations across all facilities, ensuring consistent delivery of high-quality patient care
• Own and drive key performance metrics including length of stay and AMA (Against Medical Advice) rates
• Build and optimize processes to create a consistent, repeatable, and scalable operational model
• Implement and manage systems for clinical documentation, utilization review, and healthcare compliance
• Develop and maintain state licensing and Joint Commission accreditation requirements
• Travel regularly to facilities to ensure operational excellence and team development
• Oversee facility-level leadership including Executive Directors and clinical leadership
• Build and develop high-performing teams across all locations
• Create training programs and professional development pathways
• Drive accountability and performance management across all levels
• Partner with HR to improve recruitment and retention strategies
• Support integration of newly acquired facilities
• Participate in due diligence for potential acquisitions
• Standardize operations across facilities to enable efficient scaling
• Develop new service lines and programs as market opportunities arise
• Partner with marketing and admissions to optimize patient flow and census
• Monitor and improve key operational metrics
• Implement data-driven decision-making processes
• Create and maintain performance dashboards and reporting systems

Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus structure
• Comprehensive benefits package