Chief Operating Officer - Sales Operations

Summary

Join Stralynn Consulting Services, Inc. as their US-based COO, a hands-on leadership role requiring a strong understanding of sales, operations, and AI/ML technologies. You will manage daily operations, drive strategic initiatives, and ensure company success. Responsibilities include team building, relationship management, and process improvement. An MBA from a top B-school is required, along with 5-10 years of experience in sales and operations management focused on AI/ML and digital transformation. The ideal candidate is technology-savvy, a multi-tasker, and possesses excellent communication skills. Stralynn offers growth opportunities and a flexible work environment.

Requirements

• A minimum of 5-10 years of experience in company sales and operations management, focused on AI/ML and Customer experience technology or digital transformation environment
• Strong leadership, communication, and interpersonal skills
• Experience in project management, process improvement, and strategic planning
• A strong understanding of digital technologies, platforms, and trends relevant to the digital transformation industry
• Familiarity to use latest technology and tools related to AI/ML, CRM and other platforms
• Ability to work in a fast-paced, dynamic startup environment and adapt to changing priorities
• MBA from a top B school (non-negotiable)
• AI knowledge
• Operations tools knowledge
• Transparent and hard working with excellent communications skills in verbal and writing

Responsibilities

• Manage daily operations, including strategic planning, team management, process improvement, and resource allocation
• Manage and work closely with the sales team to develop and implement effective sales strategies, identify new revenue streams, and optimize pricing strategies
• Implement the company's vision and strategic goals, focusing on operational efficiency and cost reduction
• Recruit, train, and manage employees, fostering a positive and high-performing team culture
• Build and maintain strong relationships with partners, clients, and other stakeholders
• Stay updated on the latest digital technologies and their applications in the industry, ensuring the company leverages the right tools and strategies
• Track key performance indicators (KPIs), analyze data, and make data-driven decisions to improve operations
• Develop and manage budgets, track expenses, and ensure financial stability
• Drive customer satisfaction and retention through improved operational processes and customer experiences
• Encourage and support innovation within the company, exploring new technologies and approaches to improve operations
• Ensure the company adheres to all relevant regulations and legal requirements

Preferred Qualifications

• A Bachelor's degree in business, technology, or a related field is preferred
• An MBA or other relevant advanced degree is a plus
• Strong attitude to make things happen, and creativity for finding solutions

Benefits

• Career advancement potential in a fast-growing company
• Ability to work remotely when not traveling, with a focus on outcomes rather than hours