Claims Adjuster - Property

Summary

Join the OTIP Group of Companies (OGC) and contribute to a supportive and inclusive work environment where employees feel valued. As a Property Claims Adjuster, you will deliver superior customer experiences, manage property insurance claims, and collaborate with various stakeholders. Key responsibilities include confirming coverage, coordinating with service providers, ensuring timely investigations, and maintaining claim file integrity. You will also participate in dispute forums and contribute to continuous improvement initiatives. The ideal candidate possesses a post-secondary education, relevant experience, and excellent communication and organizational skills. OGC offers a rewarding salary, comprehensive benefits, and professional development opportunities.

Requirements

• A post-secondary education and/or college diploma within related field
• CIP designation or working towards designation
• A provincial adjusters license; Ability to acquire same
• 2+ years’ experience with a good understanding of the various property policies
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders
• Strong time management and organizational skills to manage competing priorities
• Current Microsoft Office working knowledge
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software
• Ability to work independently and as part of collaborative team environment

Responsibilities

• Deliver a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow
• Confirm coverage for incoming claims by reviewing and compiling facts, obtain technical reports from various parties as required, complete contractual coverage analysis and assessing quantum, review subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner
• Coordinate, direct and follow up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required
• Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters
• Gather information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss
• Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure
• Assist and participate in all dispute forums related to policy coverage on behalf of key stakeholders. Provide support and assembles documentation on items in dispute along with resolution recommendations
• Participate as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations
• Identify by law requirements and standard unit definitions of each provinces Condominium policies
• Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs
• Keep claims information confidential to protect operations and insured members
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input
• Adhere to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance
• Actively participate in coaching and training sessions and collaborate with team members and management
• Take an active role in creating an environment of continuous improvement of work efficiencies and highlight value work
• Active Member of Curo’s National Catastrophic Response Team

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement