Claims Analyst

Summary

Join Experian and help shape the future of employer services. As an Unemployment (UI) Claims Analyst, you will partner with clients, manage unemployment claims, and communicate with state agencies. You will report to the Claims Manager and be responsible for gathering information, preparing responses to claims, assessing requests from agencies, and developing client partnerships. The role requires analyzing claim outcomes, advising clients on appeals, and filing appeals with state agencies. Success in this role demands collaboration, creativity, determination, and discipline. Experian offers a great compensation package, core benefits, a fully remote environment, and flexible time off.

Requirements

• 3 + years experience in unemployment claims management industry
• Experience prioritizing multiple work items
• Must remain flexible
• Must be a self-starter and able to work autonomously

Responsibilities

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, assess, and respond to requests for additional information from state agencies
• Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays