Claims Optimization Process Improvement Associate

Summary

Join Oscar's Claims Optimization team as a Process Improvement Associate! This role involves leading process improvement initiatives, collaborating with cross-functional teams, and optimizing departmental performance. You will design, implement, and manage projects, analyze data, and develop risk mitigation strategies. The position requires experience in operations, data analysis, and project management, along with proficiency in data software. This is a blended work culture with remote options available, and competitive compensation and benefits are offered. The role reports to the Manager, Process Improvement. Oscar is committed to fostering a diverse and inclusive workplace.

Requirements

• Possess a bachelor’s degree or 3+ years of commensurate experience
• Have 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting
• Have 2+ years of experience using data software such as SQL, and Python
• Have 2+ years of experience with end to end project management
• Have 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
• Have 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Work cross-functionally to support the creation and maintenance of automation governance within the team
• Mentor team members and promote colleagues’ growth and professional development
• Comply with all applicable laws and regulations
• Perform other duties as assigned

Preferred Qualifications

• Possess a Bachelor’s degree in Engineering, Business Administration, or other related field
• Have Lean Six Sigma Green Belt certification or higher

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Unlimited vacation program