Claims Supervisor

Summary

Join our team as a Claims Supervisor and lead a team of claims adjusters. Based remotely in California, you will coach, counsel, and train staff, promoting quality customer service and identifying workflow enhancements. You will be responsible for ensuring compliance with company policies and client directives, monitoring claims handling, and conducting performance evaluations. This role requires extensive experience in public entity or general liability claims, litigation management, and strong communication and organizational skills. The ideal candidate will have an Associate in Risk Management (ARM) designation. You will work collaboratively with the claims team and Client Services Manager to exceed client expectations.

Requirements

• Five years of experience in handling Public Entity Claims or General Liability claims
• Extensive experience in analyzing and addressing coverage issues
• Extensive experience in Litigation Management, including litigation in multiple jurisdictions
• Excellent written and verbal communication skills
• Excellent organizational and time management skills

Responsibilities

• Set goals that support corporate objectives and the companies’ Strategic Plan
• Implement processes and procedures to ensure goals are attained
• Communicate client and GHC directives to claims team while ensuring compliance
• Monitor and assess claims teamwork product to ensure adherence to Companies Best Practices and client standards, while monitoring all claims for appropriate, timely, and effective handling
• Conduct case reviews and evaluate performance by continuous review of claims statistics, open and closed file evaluations, diary compliance, and observation of activities in the field and office
• Maintain frequent communication with supervisor and staff and regularly schedule in person or telephonic conferences to perform one-on-one performance and progress feedback with staff
• Provide direct and timely response to all client inquiries
• In conjunction with Client Service Manager, schedule regular in-person meetings with clients incorporating the assigned adjusting staff, as appropriate
• Ensure timely, accurate reporting of files, and appropriate evaluation of any claims meeting clients’ reporting criteria to excess carriers/pools
• Educate and mentor adjusters on company policies and procedures
• Train adjusters on handling litigation to include possible attendance at settlement conferences, mediation, and closed sessions
• Review and approve reserves and payments made by team members, within supervisory authority
• Review the settlement activity of adjusters to ensure sound systems, service, and security
• Other duties as assigned

Preferred Qualifications

Associate in Risk Management (ARM)