Supervisor of Accounting Specialists

Summary

Join our team at the forefront of warranty claims processing! This 100% remote opportunity offers a competitive salary, bonus, and home office stipend. As Supervisor of Accounting Specialists, you will oversee daily operations, ensuring efficiency and accuracy in line with customer expectations. You will manage team performance, optimize processes, and resolve accounting issues, collaborating with internal warranty teams. We offer excellent benefits including free employee health insurance, 401k matching, stock options, and paid time off. This role requires extensive accounting experience and strong leadership skills.

Requirements

• 10+ years of experience in accounting or financial operations preferably in an automotive dealership environment
• 5+ years of supervisor or team lead experience
• Strong knowledge of dealership accounting principles, schedules, and OEM guidelines
• Expertise in Excel or Google Sheets
• Expertise in financial reporting tools and dealer management systems
• Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• A passion for people
• Empathy for customers and the ability to maintain a professional demeanor under challenging conditions
• Strong communication skills and professional writing skills
• A desire to find solutions not just identify problems
• Strong sense of self-awareness and people management skills
• Awareness of the overall business and weighing decisions for the greater good vs. individual thinking
• Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview

Responsibilities

• Serve as a warranty accounting subject matter expert
• Lead a team of Warranty Accounting Specialists focused on in-depth accounting services across a broad range of clients
• Manage broader responsibilities, including performance, enforcing policies, and making decisions that impact the team
• Ensure accurate and timely review of accounting schedules, reconciliation, and compliance with internal and client standards
• Conduct quality audits of reviewed schedules and provide actionable feedback to staff
• Ensure Dealer Metrics on a monthly basis
• Maintain OEM training and/or certification, if applicable
• Facilitate team meetings to ensure company business items are understood
• Participate in Kickoff and Claims Initialization meetings, if applicable
• Demonstrate a service culture that prioritizes client satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting of new team members
• Assessing, building, and sustaining a high level of team expertise, ensuring sufficient talent pipeline for future promotions
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical behaviors
• Serve as second-tier support for client escalations or process issues, ensuring prompt resolution and communication
• Scheduling and ensuring there is coverage/back-up
• Provide oversight and knowledge of the accounts within your team and escalate to and partner with Customer Success and Operations leadership to control preventable churn
• Ensuring each client account is reviewed by yourself or your team on a weekly basis to ensure currency/professional standard of service
• Verifying any bonus program payouts
• Proactively coach employees as needed
• Utilize various tracking tools to ensure team members are working appropriate hours and maintaining a balanced workload across the team

Preferred Qualifications

Prior experience at WarrCloud as a Warranty Administrator, Lead, or Supervisor

Benefits

• 100% Employee covered medical benefit that takes effect on the first day of the month following your start date
• 401K with employer match, and stock options
• You get to enjoy 10 days of Paid Time Off per year
• We also recognize 10 major holidays per year
• Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet and use of your personal phone