Client Account Manager

Summary

Join our client, a US-based logistics company, as a Client Account Manager and play a critical role in managing client relationships. You will act as a liaison between internal teams and external partners, ensuring seamless service. Key responsibilities include managing client communications, coordinating task delivery, and processing freight bills. The ideal candidate possesses 18-24 months of account management experience in logistics, understands freight bill cycles, and excels in client communication and problem-solving. This role offers the chance to join a growing organization prioritizing innovation, collaboration, and accountability. The company offers a dynamic work environment and opportunities for professional growth.

Requirements

• Minimum 18 months to 2 years of experience in account management within the logistics or transportation industry
• Understanding of freight bill cycle and escalation process
• Exceptional customer service skills with experience managing client relationships in the logistics industry, ensuring clear communication and timely resolution of inquiries and service needs
• Strong problem-solving capabilities, adept at analyzing supply chain challenges and implementing effective solutions to maintain service quality and client satisfaction
• Excellent communication skills in English, with the ability to effectively collaborate with clients, team members and stakeholders at all levels of the organization

Responsibilities

• Complete knowledge of all freight bill audit and payment processes from beginning of cycle to end of cycle
• Problem solving on a daily basis (40%) – work out any issues between internal and external clients
• Attend client meetings on an as needed basis-monthly at the least daily basis (35%) – this will be conducted either by phone or in person to resolve any issues with internal and external clients
• Oversee or direct the work of assigned staff as needed
• Manage activities of assigned accounts, including any client inboxes
• Logging of internal employee errors into the error log
• Assist in planning and controlling any client or project budget
• Manage and promote teamwork within the departments while having personal interaction with all members of the department working on assigned accounts
• Monitor and implement legal compliance measures as necessary with assigned accounts
• Perform any non-routine work as necessary for the good of our clients
• Problem solve with both internal and external clients on an as needed basis
• Assist with training of new staff from departments as necessary
• Coach employees on quality improvement on an as needed basis
• Serve on and/or lead research and development meetings to better service customers on an as needed basis
• Create and maintain client specific SOP’s as needed
• Build client relationships through facilitating interaction with production departments
• Train clients and carriers on products available and use of them
• Measure client and carrier satisfaction with our products and services through surveys
• Prepare weekly, monthly, quarterly and annual account reports to present to Director of Operations
• Assist the Company in providing a safe workplace for all employees
• All other duties as assigned

Preferred Qualifications

• Bachelor’s Degree or training in a related field
• Bilingual Spanish-English Fluency