Client Success Account Manager

Summary

Join Wellhub, a corporate wellness platform, as a Client Success Account Manager in Madrid! In this role, you will be responsible for ensuring customer satisfaction, maximizing retention, and driving business results. You will act as the primary point of contact for clients, building strong relationships and understanding their needs. Your responsibilities include developing client-specific growth strategies, driving client launches, and collaborating with cross-functional teams. You will also analyze client data, present best practices, and manage the commercial agenda for your portfolio of accounts. This is a fantastic opportunity to join a growing team in a dynamic market.

Requirements

• An accomplished individual with 5+ years of experience managing client relationships in a client-facing position
• A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently
• An excellent communicator, with superior customer service to internal and external clients
• Detail-oriented with a deep understanding of managing multiple clients/projects concurrently
• Fluent in monitoring data, analyzing reports, and leveraging resultsAble to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment
• You are an excellent communicator both verbally and written, in Spanish and English

Responsibilities

• Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person
• Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness
• Understand clients’ objectives and deliver solutions by developing client-specific growth strategies
• Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation
• Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates
• Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
• Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• We're a wellness company that is committed to the health and well-being of our employees
• Our benefits include
• WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios
• FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. Our offices are in Germany, Italy, Netherlands, Portugal, Romania, Spain, and the UK. You can work from any office or remotely based in any of these countries
• FLEXIBLE SCHEDULE: We understand that together, Wellhubbers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page !