Client Admin Analyst

Summary

Join ScoutLogic, a leader in background screening, as a Client Admin Analyst and be a key part of the Sales Team, responsible for creating positive first impressions. You will be accountable for setting up client accounts and products in the TazWorks portal, providing excellent client support, and ensuring accurate information. This role involves handling various tasks, including password resets, new user setups, package changes, and client updates. You will communicate effectively with the internal Sales team and provide timely updates. The position requires strong customer service skills, attention to detail, and the ability to learn new tasks quickly.

Requirements

• 3-5 years related work experience
• Attention to detail a MUST
• Excellent analytical, written and verbal communication skills
• Independent and detail oriented
• Ability to work under constant deadlines
• Teamwork oriented attitude

Responsibilities

• Answer Phones and Chat to help support our customer base on off work hours
• Support tasks and tickets in Hubspot work queues to support international customer requirements
• New Package Setup and Package Changes
• New User Setups
• Password Resets
• Client Credentialing
• Auditing Products to ensure accuracy
• Following all procedures to ensure PBSA Accreditation processes are followed
• Bulk updates to products as needed
• Miscellaneous Client Requests (lists of users, etc)
• Excellent Customer Service
• Ability to learn new tasks
• EScreen user setups

Preferred Qualifications

• Familiarity with Consumer Reporting Agencies (CRA) and FCRA a plus
• Familiarity with TazWorks background screening software a plus
• Proficient knowledge of MS Office (Word and Excel) or Google business applications a plus
• Strong familiarity with the internet, including internet research experience

Benefits

• Competitive compensation
• Promotion and pay raise opportunities
• Comprehensive medical benefits
• Paid Time Off