Remote Client Care Ambassador Senior
at Experian

Summary

Join Experian as Client Care and maintain and update pricing tables by coordinating client requests and service needs with internal departments to ensure client requirements are met.

Requirements

• High School Diploma and/or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience (finance is a plus)
• Excellent English written and oral communications skills
• Strong problem-solving skills and Advanced organizational skills
• Ability to handle multiple tasks and priorities with set timelines
• Excel Intermediate

Responsibilities

• Implements pricing to new and existing clients
• Identifies conflicting pricing and corrects for appropriate billing
• Completes billing adjustments including debits, credits, manual invoices, credit/rebills
• Diagnoses, researches and resolves problems related to credentialing, billing, account maintenance, pricing, security and compliance regulations
• Aids clients or sales with set up or billing inquiries
• Maintains and updates critical account and pricing tables
• Assists in the training of new employees
• Attends Sales/Client meetings
• Manages customized reporting
• Handles client escalations from calls/emails
• Participates with special projects
• Updates procedures related to role

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program