Remote Client Success Manager

Summary

Join Affirm's team as a Client Success Manager and work with large merchants in the UK to set strategic direction, build internal advocacy, and implement initiatives for growth. This high-profile role requires outstanding relationship management and program management skills.

Requirements

• 5+ years of partner management experience
• Experience working with external partners and customers while being an ambassador of your company and company’s brand
• Familiarity considering and building within partner ecosystems
• Outstanding written and verbal communication with a diverse stakeholder audience
• An obsession for getting the details right
• Comfortable in an ambiguous matrixed organization
• Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
• Experience in working with Salesforce CRM
• Excellent presentation skills
• Ability to identify growth opportunities through data analysis and partner research
• Solid familiarity with payments, commerce, fintech or b2b2c models. Bonus points for direct experience with consumer lending
• Experience of working in a regulated environment in the UK

Responsibilities

• Drive growth: Focus on profitable growth and retention of UK based merchants
• Strategy development and execution: Work with cross functional teams, product and marketing and with our external merchant partners to develop strategies for growth and own the end to end execution of new initiatives
• Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right partner experience. Operates from a place of extreme ownership and high individual execution
• Cross functional collaboration: Across multiple teams within Affirm to monitor and improve performance of merchant programs
• Flexibility across sectors: Embark on self learning to ensure you understand the sectors within which our merchants operate and any regulatory implications
• Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives
• Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics
• Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant. Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes
• Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount