Client Engagement Director

Summary

Join fme Global Life Sciences Unit (GLSU) as a Client Engagement Director, a quota-carrying, full-cycle sales role focused on strategic client acquisition and long-term account development. You will be responsible for identifying and qualifying new opportunities, closing engagements, and ensuring client satisfaction and retention. This role requires managing a portfolio of mid-market and enterprise clients, driving growth, and maintaining executive-level relationships. The position is remote-based, ideally located in the UK, Ireland, or Germany. Success in this role demands strong sales experience in the life sciences industry, proficiency in CRM solutions, and excellent communication skills.

Requirements

• Bachelor's degree in business administration, technology, healthcare, or a related field
• Ten (10) years in services sales with a software or service provider with a track record of successfully selling and overseeing complex and small-scale projects alike
• Experience in technology implementation and migration projects within the life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11)
• Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce)
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and implementation enterprise life sciences technology
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
• Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives
• Business fluent-level English proficiency (spoken and written) is required
• Expected travel is up to 20% for client and prospect meetings as well as industry events and conferences

Responsibilities

• Drive growth. Achieve annual sales quotas through active lead generation, opportunity qualification, and closing across both existing fme clients and new logo pursuits
• Full cycle sales. Actively identify and develop new business within current accounts while nurturing long-term client relationships to expand solution adoption
• Pre-sales focus. Own the client relationship and engagement strategy through the sales cycle; deliver a seamless handoff to the delivery team post-sale
• Post-sale oversight. Participate in strategic project checkpoints (e.g., Steering Committees) to maintain visibility and provide guidance for delivery execution
• Client success accountability. Remain accountable for overall client health, satisfaction, and success metrics, including proactive identification of follow-on opportunities
• Escalation management. Own communication and remediation strategies for at-risk or escalated accounts, in collaboration with internal and external stakeholders
• Strategic alignment. Maintain executive-level relationships and ensure continued alignment with client stakeholders throughout the lifecycle of the engagement and afterwards for retention and expansion
• Portfolio stewardship. Simultaneously manage a book of business across mid-market and enterprise clients, ensuring both revenue retention and growth

Benefits

• Pension Plans
• Leave Package
• Work From Home
• Training & Development