Director, Client Services

Summary

Join Later as the Director, Client Services, a senior leadership role focused on enhancing the internal operations, performance, and strategic impact of the Services team. You will oversee campaign delivery, team performance, and client satisfaction, ensuring smooth and efficient campaign execution. Responsibilities include quality control, performance monitoring, process development, team management, training, and cross-functional collaboration. The ideal candidate possesses 7+ years of experience in client services, influencer marketing, or digital operations, with a proven ability to lead client-facing teams and manage books of business. This role requires a strategic mindset, a passion for talent development, and a collaborative leadership style. The position offers a competitive salary range of $150,000-$180,000 OTE USD and various benefits.

Requirements

• You bring 7+ years of experience in client services, influencer marketing, or digital operations with a strong foundation in leading client-facing teams
• You’ve overseen books of business, monitored KPIs to drive success, and know how to balance team needs with business priorities
• You’re a systems thinker who loves building processes that actually work — and a collaborative leader who creates clarity and structure without sacrificing creativity
• With a sharp eye for quality, a passion for talent development, and a strategic mindset, you’re ready to guide a growing team to operate at its highest potential
• You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
• Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
• Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
• Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
• You share insights to help the team stay ahead and make informed decisions
• You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
• You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration

Responsibilities

• Lead and support a team of Account Leads, overseeing campaign delivery, team performance, and client satisfaction across a broad portfolio
• Regularly assess team bandwidth and account assignments to ensure balanced resourcing and optimized service delivery
• Facilitate recurring internal meetings to drive alignment, accountability, and ongoing communication
• Oversee quality assurance for all campaign deliverables, including upcoming activations and final wrap reports
• Review and approve key client materials, providing strategic insights and actionable recommendations to elevate performance
• Monitor key client KPIs, flag risks, and guide the team in optimizing results and fostering long-term client satisfaction
• This role also plays a critical part in the presale process — reviewing scopes of work, deliverables, and timelines developed by Sales and Strategy to ensure what’s being sold is feasible, executable, and aligned with internal capacity and standards of delivery
• Identify opportunities to streamline how we work, and deliver exceptional services
• Partner with Customer Operations, Revenue Operations, & Product teams to scope and implement internal processes that help reduce execution friction while maintaining high-touch service standards and creative excellence
• Support with recruiting, onboarding, and ongoing training efforts for the Services team, guiding their professional development through coaching, real-time feedback, and structured learning opportunities
• Set expectations for performance and model what proactive, strategic, and high-quality client service looks like
• Partner with Sales, Strategy, Operations, and Creator Partnerships to align on account planning, resource allocation, and executional delivery
• Collaborate closely with leadership to define and evolve our approach to client engagement across touchpoints, ensuring consistency and clarity across the org
• Help evolve company-wide fluency and innovation in influencer marketing and the creator economy
• Share thought leadership, platform insights, and cultural trend updates to sharpen the team’s perspective and approach
• Drive the development of best practices and strategic POVs that embed innovation across campaigns

Benefits

$150,000- $180,000 OTE USD